Master the art of navigating challenging dialogues with confidence. Equip yourself with the skills and strategies to handle difficult conversations effectively. This comprehensive PowerPoint course, editable to your needs, offers a deep dive into the nuances of leadership communication.
Course Modules:
Module 1: Introduction to Difficult Conversations
– Definition and Importance
– The Role of a Leader in Difficult Conversations
Module 2: Preparing for the Conversation
– Self-awareness and Reflection
– Setting the Stage
Module 3: Core Skills for Navigating Difficult Conversations
– Active Listening
– Empathy and Understanding
– Clear Communication
– Conflict Resolution Techniques
Module 4: Practical Scenarios and Role-Playing
– Workplace Conflicts
– Ethical Dilemmas
– Feedback and Criticism
Module 5: After the Conversation
– Reflecting on Outcomes
– Follow-up and Monitoring
Module 6: Building a Culture of Open Communication
– Encouraging Feedback
– Training and Development
Conclusion and Course Wrap-up
– Recap of key learnings
– Encouraging real-world application
– Additional resources for further learning
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Features:
– Editable Content: Tailor the course to fit your organization’s unique needs.
– Real-life Examples: Engage with practical scenarios to enhance learning.
– Expert Insights: Benefit from expertly curated content, ensuring comprehensive coverage of the topic.
Powerpoint presentation, 36 slides
Presentation, 36 slides pdf
Notes, 14 page pdf
“This course transformed the way I approach difficult conversations. Highly recommended!” – Ewa Strong, Senior Manager
Content:
- Definition and Importance
- The Role of a Leader
- Setting the Tone and Direction
- Self-awareness and Reflection
- Active Listening
- Empathy and Understanding
- Practical Scenarios and Role-Playing
- After the Conversation
- Building a Culture of Open Communication
- Conclusion and Course Wrap-up
